Refund policy

At Buena Vida Coffee Roasters, we do not accept returns or exchanges once a purchase is made, as our products are perishable and roasted to order to ensure maximum freshness.

However, if your order arrives damaged or with defects attributable to shipping, we will gladly replace it at no additional cost. To request a replacement, you must contact us within 48 business hours after receiving the product, attaching a clear photo of the damage and the corresponding order number. You can email us at info@buenavida.coffee or call us at 7084-3068.